Ofcom complaints
7 per 100,000
Q1 2026
Above the fixed-broadband industry average of 6. Lower is better.
Ofcom complaints report (opens in a new tab)Independent UK broadband comparison. Rankings are not sold.

Head-to-head
BT is often assumed to be the pricier, premium option against Vodafone.
BT is often assumed to be the pricier, premium option against Vodafone. As of August 2026, BT actually starts cheaper, from £23.99 against Vodafone's £25, and holds a marginally better Ofcom complaints record too.
BT is the stronger choice on price and coverage now, while Vodafone remains worth considering specifically for existing Vodafone mobile customers who can access a genuine bundle discount.
These signals are shown separately because they measure different things. Ofcom complaints record serious escalations, surveys measure experiences across a sample, and public reviews reflect self-selecting recent sentiment. We never combine them into an invented trust score.
Ofcom complaints
7 per 100,000
Q1 2026
Above the fixed-broadband industry average of 6. Lower is better.
Ofcom complaints report (opens in a new tab)Public reviews
4.0 out of 5
Checked 2026-08-23
BT has two active profiles, around 4.0 for bt.com and 1.5 for the older broadband-specific profile. We do not merge them.
Trustpilot profile used in this review (opens in a new tab)Ofcom complaints
8 per 100,000
Q1 2026
Above the fixed-broadband industry average of 6. Lower is better.
Ofcom complaints report (opens in a new tab)Public reviews
1.3 out of 5
Checked 2026-08-23
A self-selecting public-review signal. Provider invitations and who chooses to review can affect the headline score.
Trustpilot profile used in this review (opens in a new tab)Missing a metric does not mean a provider performed badly. Some providers are below Ofcom’s reporting threshold or were not named in a comparable survey. Read our evidence dashboard and review methodology.
| Metric | BT | Vodafone |
|---|---|---|
| From price | £23.99/mo | £25.00/mo |
| Max speed | 900 Mbps | 910 Mbps |
| Setup fee | £30 (reward card offsets) | £0 |
| Typical contract | 24 months | 24 months |
| Coverage | 98% | 94% |
| Trustpilot | 4.0 / 1.5 (two pages) | 1.3 |
BT now starts from £23.99 a month, cheaper than Vodafone's £25.00, a reversal of the older assumption that Vodafone was the value pick.
BT reaches around 98% of UK premises via Openreach, slightly ahead of Vodafone's roughly 94%.
BT recorded 7 complaints per 100,000 customers in Ofcom's Q1 2026 report, marginally better than Vodafone's 8, the second-worst of any major UK provider that quarter.
Vodafone offers a genuine mobile bundle discount for existing Vodafone customers, a real saving BT cannot match for non-BT mobile users.
Vodafone won real 2026 customer-survey awards for value and speed, including from Expert Reviews and Uswitch, despite its lower Trustpilot score and weaker Ofcom complaints position.
BT and Vodafone both sell broadband over the Openreach network, so line quality and top available speed at a given address are largely the same regardless of which is chosen. As of August 2026, BT starts from £23.99 a month against Vodafone's £25, a reversal of the older assumption that Vodafone was the cheaper, value-led option against BT.
Vodafone's real advantage is for existing Vodafone mobile customers, who can access a genuine bundle discount, and its 2026 award recognition for value and speed from independent bodies including Expert Reviews and Uswitch.
Choose BT if the lower starting price and the widest UK coverage, around 98% of premises, matter most.
Choose Vodafone specifically if already a Vodafone mobile customer eligible for a bundle discount, or if its 2026 award-winning value proposition outweighs BT's marginally lower headline price.
We review provider comparisons against the same published methodology used across our provider reviews, then add source links where they help verify pricing context, methodology, and trade-offs.