EE Broadband Review

EE's Full Fibre range runs from Full Fibre 100 at around £22.99 a month, through Full Fibre 300 and Full Fibre 500 in the mid-£20s to high-£20s, up to Full Fibre 900 at around £25.99 to £30.99 depending on current promotions and any reward card offered. Every current package runs on a 24-month contract.

Setup fees vary by promotion: some current offers carry no activation charge at all, while others apply a fee offset by a reward card worth up to £130 on the fastest tier. As with BT, a reward card only benefits the customer if it is actually claimed; treat any listed setup fee as a real upfront cost at the point of signing up.

EE's Full Fibre 100 to 500 tiers include automatic 4G backup, upgraded to 5G backup on Full Fibre 900, a genuinely distinctive feature among the providers covered on this site: if the fixed line drops, the router automatically fails over to EE's mobile network to keep the connection running, rather than leaving the household offline until an engineer visit.

EE runs on the Openreach network, the same underlying infrastructure as BT, Sky, TalkTalk and Plusnet, so the top available speed and line quality at a given address is broadly the same regardless of which of these providers is chosen; the meaningful differences are price, contract terms, extras and support.

EE was named National Broadband Provider of the Year at the 2026 Uswitch Telecoms Awards, specifically recognised for internet speed and reliability, a genuinely independent, survey-based recognition rather than EE's own marketing claim.

The mobile backup feature is the most practically useful differentiator: a household with a poor mobile signal at the property gets less benefit from it than one with strong 4G or 5G coverage, so its real value depends on local mobile network strength as much as the fixed line itself.

EE's well-known Trustpilot score, around 4.2 out of 5 from over 150,000 reviews, is dominated by mobile phone customers rather than broadband customers, since EE's Trustpilot page covers the whole brand, not broadband specifically. Quoting this figure for a broadband decision is genuinely misleading, even though it is the number most search results and comparison sites surface first.

EE's broadband-specific Trustpilot page tells a very different story: a rating of around 1.3 out of 5, broadly in line with Sky's 1.3 and BT's broadband-specific 1.5, and considerably worse than the mobile-dominated headline figure would suggest. This is the number that actually reflects broadband customer sentiment.

Negative broadband reviews commonly cite long waits for engineer appointments and slow support response, alongside separate, more positive commentary specifically on speed and connection reliability once installed, a genuinely different pattern from a provider with poor speed and poor support both.

EE applies a flat, disclosed price rise each March across its current range, following Ofcom's ban on inflation-linked, percentage-based rise terms in all new contracts from January 2025, the same structure BT, its parent-group sibling brand, has adopted.

Every current package runs on a 24-month contract, with no shorter or rolling monthly option published. Factor the scheduled March rise into the real two-year cost when comparing EE against a rival with a smaller rise or no scheduled increase at all.

As with any Openreach-based provider, confirm the exact contract summary and any promotional pricing at the point of order, since headline prices and reward card values change with EE's current campaigns.

Because EE runs on Openreach, most switches from another Openreach-based provider qualify for Ofcom's One Touch Switch process, a same-day handover with no need to contact the outgoing provider directly.

A switch from a provider on a separate network, such as Virgin Media's cable infrastructure or a full-fibre altnet building its own network, will not use One Touch Switch, so keep the existing connection active until the new EE line is confirmed working.

Anyone already an EE mobile customer should check for a bundle discount when adding broadband, since EE positions cross-brand bundling as a core part of its offer.

Ofcom's Q4 2025 complaints report placed EE in the worst-three bracket for broadband complaints, at 10 per 100,000 customers, alongside TalkTalk and Vodafone. Its more recent Q1 2026 report, published 23 July 2026, shows a genuine improvement: EE recorded 6 complaints per 100,000 customers, exactly the record-low industry average that quarter, and well below TalkTalk's 10 and Vodafone's 8.

This is a real, measurable change rather than statistical noise, and it means EE now sits alongside Virgin Media at the industry average, no longer in the worst bracket. It is a genuinely different position from the one still commonly cited for EE elsewhere online, which tends to repeat the older Q4 2025 figure.

EE's broadband-specific Trustpilot score, still around 1.3 out of 5, has not moved in line with this improvement. This is now a clearer example of the pattern seen elsewhere on this site, Sky, Plusnet and Virgin Media among them, where a low, self-selected Trustpilot score sits alongside a considerably stronger, independently regulated Ofcom complaints record.

EE's case rests on two real, independently recognised strengths: consistently fast, reliable speeds, and a genuinely distinctive automatic mobile backup feature that most rivals do not offer. Both are substantive, not marketing-only, benefits for anyone who values uptime highly.

The complaints picture is now genuinely better than EE's reputation suggests: Ofcom's Q1 2026 data puts it at the industry average, a real improvement on its previous worst-three position. The exceptionally low 1.3 Trustpilot score has not caught up with that change, and mainly reflects a self-selected, complaint-skewed review page rather than EE's current, regulated complaints record.

Our take: EE suits a household that prioritises connection speed, reliability and mobile-network backup, and its customer service position is now closer to the industry norm than its Trustpilot score alone would suggest, though the Trustpilot pattern itself is still worth knowing about before ruling on reputation alone.