Ofcom complaints
6 per 100,000
Q1 2026
In line with the fixed-broadband industry average of 6. Lower is better.
Ofcom complaints report (opens in a new tab)Independent UK broadband comparison. Rankings are not sold.

Head-to-head
EE and Sky are priced within a penny of each other, from £22.
EE and Sky are priced within a penny of each other, from £22.99 and £23.00 a month respectively, and both hold genuinely strong Ofcom complaints records. The real choice comes down to EE's automatic mobile backup versus Sky's TV bundle range.
There is no meaningful price gap between these two any more. Choose based on the genuine feature difference: EE's automatic mobile-network backup if the fixed line drops, or Sky's mature TV and Sky Sports bundle range.
These signals are shown separately because they measure different things. Ofcom complaints record serious escalations, surveys measure experiences across a sample, and public reviews reflect self-selecting recent sentiment. We never combine them into an invented trust score.
Ofcom complaints
6 per 100,000
Q1 2026
In line with the fixed-broadband industry average of 6. Lower is better.
Ofcom complaints report (opens in a new tab)Public reviews
1.3 out of 5
Checked 2026-08-25
A self-selecting public-review signal. Provider invitations and who chooses to review can affect the headline score.
Trustpilot profile used in this review (opens in a new tab)Ofcom complaints
5 per 100,000
Q1 2026
Below the fixed-broadband industry average of 6. Lower is better.
Ofcom complaints report (opens in a new tab)Public reviews
2.7 out of 5
Checked 2026-08-24
A self-selecting public-review signal. Provider invitations and who chooses to review can affect the headline score.
Trustpilot profile used in this review (opens in a new tab)Missing a metric does not mean a provider performed badly. Some providers are below Ofcom’s reporting threshold or were not named in a comparable survey. Read our evidence dashboard and review methodology.
| Metric | EE | Sky |
|---|---|---|
| From price | £22.99/mo | £23.00/mo |
| Max speed | 900 Mbps | 900 Mbps |
| Setup fee | £0 (on most current packages) | £0 (currently advertised) |
| Typical contract | 24 months | 24 months |
| Coverage | 97% | 95% |
| Trustpilot | 4.2/5 (all EE services); 1.3/5 (broadband-specific) | 2.7/5 |
EE starts from £22.99 a month, Sky from £23.00, a difference of one penny and not a meaningful factor in the decision.
Sky recorded 5 complaints per 100,000 customers in Ofcom's Q1 2026 report, among the best of any major provider. EE recorded 6, exactly the industry average, a real improvement from a worst-three position in Q4 2025.
EE includes automatic 4G or 5G mobile backup if the fixed line drops, a genuinely distinctive feature Sky does not offer.
Sky has the more mature TV and entertainment bundle range, including Sky Sports; EE's proposition is broadband-first with mobile-ecosystem bundling for existing EE mobile customers.
EE and Sky both sell broadband over the Openreach network at almost identical prices, £22.99 against £23.00 a month, so price is not a meaningful differentiator here. Both also hold genuinely strong Ofcom Q1 2026 complaints records: EE at 6 per 100,000 customers, exactly the industry average and a real improvement from a worst-three position in Q4 2025, and Sky at 5, among the best of any major provider.
The real choice is a feature one: EE includes automatic 4G or 5G mobile backup on its packages, keeping the connection running if the fixed line drops, while Sky offers a considerably more mature TV and entertainment bundle range including Sky Sports.
Choose EE if automatic mobile-network backup matters, or you want marginally the lower price.
Choose Sky if TV bundling, particularly Sky Sports or a combined streaming package, is a genuine priority for the household.
We review provider comparisons against the same published methodology used across our provider reviews, then add source links where they help verify pricing context, methodology, and trade-offs.