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Head-to-head

Community Fibre vs Hyperoptic: London's Two Biggest Full-Fibre Altnets Compared

Community Fibre and Hyperoptic are the two biggest symmetrical full-fibre altnets targeting London flats and apartment blocks, and they frequently compete for the same building.

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The quick answer

Community Fibre and Hyperoptic are the two biggest symmetrical full-fibre altnets targeting London flats and apartment blocks, and they frequently compete for the same building. Community Fibre currently has the edge on price-rise policy and the higher Trustpilot score; Hyperoptic has the longer track record.

Updated 23 August 2026·Reviewed by BroadbandPicker editorial team

Quick Verdict

Community Fibre is the stronger pick where both are available: a lower entry price, a capped £2 a month annual rise against Hyperoptic's roughly £4 flat increase, and a higher current Trustpilot score. Hyperoptic remains the better choice for major UK cities outside London where Community Fibre does not build.

Community Fibre vs Hyperoptic: customer-review evidence

These signals are shown separately because they measure different things. Ofcom complaints record serious escalations, surveys measure experiences across a sample, and public reviews reflect self-selecting recent sentiment. We never combine them into an invented trust score.

Community Fibre

Hyperoptic

Missing a metric does not mean a provider performed badly. Some providers are below Ofcom’s reporting threshold or were not named in a comparable survey. Read our evidence dashboard and review methodology.

Community Fibre

Best value
Best for: The lowest entry price and a capped, disclosed annual price rise
From
£12.50/mo
Max speed
3000 Mbps
Coverage
6%
Trustpilot
4.7/5
  • One of the highest Trustpilot scores of any UK ISP, around 4.7 out of 5 from roughly 91,000 reviews
  • A fixed £2 a month annual price rise cap, disclosed in pounds and pence rather than tied to inflation
  • Coverage has expanded from London-only into parts of Surrey and Sussex
Get Deal →Read Community Fibre review

Hyperoptic

Best for: A longer-established brand with a wider footprint across major UK cities beyond London
From
£21.50/mo
Max speed
1000 Mbps
Coverage
8%
Trustpilot
4.5/5
  • One of the highest Trustpilot scores of any UK ISP, from more than 52,000 reviews
  • Fully symmetrical speeds on every tier except the cheapest entry-level plan
  • A genuine social tariff at two price points, £15 and £20 a month, with no fixed contract
Get Deal →Read Hyperoptic review

At-a-Glance Comparison

MetricCommunity FibreHyperoptic
From price£12.50/mo£21.50/mo
Max speed3000 Mbps1000 Mbps
Setup feeFreeFree
Typical contract12 months12 months
Coverage6% of UK homes8% of UK homes
Trustpilot4.7/54.5/5

Pros and Cons

Community Fibre

  • Consistently among the best-reviewed ISPs in the UK on both Trustpilot and Ofcom satisfaction data
  • Symmetrical full-fibre speeds at every tier, from 150 Mbps up to 3,000 Mbps
  • A £2 a month annual rise, lower than the £3 to £4 most national providers now charge
  • No setup fee across the range
  • Coverage remains concentrated in London, despite recent expansion into Surrey and Sussex
  • The cheapest 12-month Essential tier is exempt from the price cap policy, so its terms need checking separately
  • Router range can struggle in larger flats or houses, per recurring review feedback

Hyperoptic

  • Consistently among the best-reviewed ISPs in the UK on Trustpilot
  • Symmetrical full-fibre speeds from 159 Mbps upward, a genuine advantage for uploads
  • A real social tariff, no fixed contract, at two price points for eligible households
  • No setup fee across the range
  • Coverage remains concentrated in London and a limited number of other major UK cities
  • A scheduled annual price rise of around £4 a month applies to fixed-term contracts
  • The cheapest entry tier is not symmetrical, unlike the rest of the range
  • Installation requires the building to be wired, which needs landlord or freeholder permission in rented properties

Key Differences

Price rise policy

Community Fibre applies a fixed £2 a month rise each April on its 24-month tiers, disclosed as a cash amount. Hyperoptic's fixed-term contracts commonly include an annual increase of around £4 a month. Over a 24-month contract, this is a meaningful, compounding difference in total cost.

Trustpilot score

Community Fibre sits around 4.7 out of 5 from roughly 91,000 reviews; Hyperoptic sits around 4.5 to 4.6 from a broadly comparable review volume. Both are exceptionally strong scores for a UK ISP; Community Fibre currently has a small but consistent edge.

Coverage footprint

Community Fibre is concentrated in London, with recent expansion into parts of Surrey and Sussex. Hyperoptic covers London and a range of other major UK cities. Anyone outside London specifically should check Hyperoptic first, since Community Fibre is unlikely to reach them at all.

Entry price and speed tiers

Community Fibre's entry symmetrical tier starts lower, from around £22 a month for 150 Mbps, against Hyperoptic's comparable symmetrical entry tier from around £23 to £29. Both offer a non-symmetrical lower-cost entry option below their main symmetrical range; check which applies to the specific plan being compared.

How We Think About This Matchup

Community Fibre and Hyperoptic are both full-fibre altnets that specialise in wiring flats and apartment blocks with symmetrical broadband, rather than reselling Openreach's copper-to-cabinet network, and both have significant overlap in London specifically, where they frequently compete for the same building.

Outside London, the comparison changes: Hyperoptic has built into other major UK cities that Community Fibre has not reached, while Community Fibre's expansion beyond London has so far been limited to parts of Surrey and Sussex. Which one is even available at a specific address often decides this comparison before price or reviews do.

Final Verdict

Choose Community Fibre if both are available at your address: it currently has the lower entry price, the smaller scheduled annual rise, and the higher Trustpilot score.

Choose Hyperoptic if you live in a major UK city outside London and Surrey/Sussex, where Community Fibre simply does not build, or if you specifically want its longer operating history and larger review base.

Check Community Fibre at my postcodeCheck Hyperoptic at my postcode

Frequently Asked Questions

Editorial and Source Notes

We review provider comparisons against the same published methodology used across our provider reviews, then add source links where they help verify pricing context, methodology, and trade-offs.

For the reverse-order matchup with the 24-month cost example and contract facts, see Hyperoptic vs Community Fibre.