Ofcom complaints
5 per 100,000
Q1 2026
Below the fixed-broadband industry average of 6. Lower is better.
Ofcom complaints report (opens in a new tab)Independent UK broadband comparison. Rankings are not sold.

Head-to-head
TalkTalk is often assumed to be the budget option against Sky.
TalkTalk is often assumed to be the budget option against Sky. In August 2026 it is Sky that is cheaper, from £23 a month against TalkTalk's £25, while also holding one of the best Ofcom complaints records in the market against TalkTalk's worst.
Sky is the clearer overall choice now: it is both cheaper than TalkTalk and holds one of the best Ofcom complaints records of any major provider, against TalkTalk's worst-in-market position for three consecutive quarters.
These signals are shown separately because they measure different things. Ofcom complaints record serious escalations, surveys measure experiences across a sample, and public reviews reflect self-selecting recent sentiment. We never combine them into an invented trust score.
Ofcom complaints
5 per 100,000
Q1 2026
Below the fixed-broadband industry average of 6. Lower is better.
Ofcom complaints report (opens in a new tab)Public reviews
2.7 out of 5
Checked 2026-08-24
A self-selecting public-review signal. Provider invitations and who chooses to review can affect the headline score.
Trustpilot profile used in this review (opens in a new tab)Ofcom complaints
10 per 100,000
Q1 2026
Above the fixed-broadband industry average of 6. Lower is better.
Ofcom complaints report (opens in a new tab)Public reviews
1.5 out of 5
Checked 2026-08-23
A self-selecting public-review signal. Provider invitations and who chooses to review can affect the headline score.
Trustpilot profile used in this review (opens in a new tab)Ofcom overall satisfaction
77%
2024 customer-service research
Below the 85% fixed-broadband sector average in Ofcom’s survey.
BroadbandPicker evidence dashboardMissing a metric does not mean a provider performed badly. Some providers are below Ofcom’s reporting threshold or were not named in a comparable survey. Read our evidence dashboard and review methodology.
| Metric | Sky | TalkTalk |
|---|---|---|
| From price | £23.00/mo | £25.00/mo |
| Max speed | 900 Mbps | 900 Mbps |
| Setup fee | £0 (currently advertised) | £0 |
| Typical contract | 24 months | 24 months |
| Coverage | 95% | 96% |
| Trustpilot | 2.7 | 1.5 |
Sky now starts from £23.00 a month, TalkTalk from £25.00, meaning Sky is the cheaper option, a reversal of the old "TalkTalk is the budget pick" assumption.
Sky recorded 5 complaints per 100,000 customers in Ofcom's Q1 2026 report, among the best of any major provider. TalkTalk recorded 10, the highest in the market and the only provider Ofcom does not consider statistically comparable to any other that quarter.
TalkTalk discloses two scheduled rises upfront, in April 2027 and April 2028. Sky's April 2026 rise was a flat £3, but its terms for future years only say prices "may rise" without a fixed figure.
Sky is much stronger if TV or entertainment bundles matter, with a mature range including Sky Sports. TalkTalk has TalkTalk TV as a separate rolling add-on rather than a core part of its pitch.
Sky vs TalkTalk is a comparison where the old assumption, that TalkTalk is the budget option and Sky the more premium one, no longer holds on price. As of August 2026, Sky starts from £23 a month against TalkTalk's £25, and both now sit on standard 24-month contracts.
The bigger gap between them is service quality. Ofcom's Q1 2026 complaints report placed Sky among the best of any major provider, while TalkTalk was named the UK's most complained-about broadband provider for the third consecutive quarter.
Choose Sky if a genuinely low price combined with one of the best Ofcom complaints records in the market matters, or if bundling Sky TV or Sky Sports is a priority.
Choose TalkTalk if unlimited data with no fair-use clause and a fully disclosed two-rise price schedule to April 2028 matter more than avoiding the UK's most complained-about provider.
We review provider comparisons against the same published methodology used across our provider reviews, then add source links where they help verify pricing context, methodology, and trade-offs.