Ofcom complaints
5 per 100,000
Q1 2026
Below the fixed-broadband industry average of 6. Lower is better.
Ofcom complaints report (opens in a new tab)Independent UK broadband comparison. Rankings are not sold.

Head-to-head
Vodafone is often assumed to be the sharper-value pick against Sky.
Vodafone is often assumed to be the sharper-value pick against Sky. In August 2026, Sky is actually cheaper, from £23 against Vodafone's £25, and holds one of the best Ofcom complaints records in the market against Vodafone's second-worst.
Sky is the stronger overall choice on price and complaints record. Vodafone remains worth considering specifically for existing Vodafone mobile customers eligible for a genuine bundle discount, or for its real 2026 award recognition on value and speed.
These signals are shown separately because they measure different things. Ofcom complaints record serious escalations, surveys measure experiences across a sample, and public reviews reflect self-selecting recent sentiment. We never combine them into an invented trust score.
Ofcom complaints
5 per 100,000
Q1 2026
Below the fixed-broadband industry average of 6. Lower is better.
Ofcom complaints report (opens in a new tab)Public reviews
2.7 out of 5
Checked 2026-08-24
A self-selecting public-review signal. Provider invitations and who chooses to review can affect the headline score.
Trustpilot profile used in this review (opens in a new tab)Ofcom complaints
8 per 100,000
Q1 2026
Above the fixed-broadband industry average of 6. Lower is better.
Ofcom complaints report (opens in a new tab)Public reviews
1.3 out of 5
Checked 2026-08-23
A self-selecting public-review signal. Provider invitations and who chooses to review can affect the headline score.
Trustpilot profile used in this review (opens in a new tab)Missing a metric does not mean a provider performed badly. Some providers are below Ofcom’s reporting threshold or were not named in a comparable survey. Read our evidence dashboard and review methodology.
| Metric | Sky | Vodafone |
|---|---|---|
| From price | £23.00/mo | £25.00/mo |
| Max speed | 900 Mbps | 910 Mbps |
| Setup fee | £0 (currently advertised) | £0 |
| Typical contract | 24 months | 24 months |
| Coverage | 95% | 94% |
| Trustpilot | 2.7 | 1.3 |
Sky now starts from £23.00 a month, cheaper than Vodafone's £25.00, a reversal of the older assumption that Vodafone was the value pick.
Sky recorded 5 complaints per 100,000 customers in Ofcom's Q1 2026 report, among the best of any major provider. Vodafone recorded 8, the second-worst of any major UK provider that quarter.
Sky is stronger for TV-led households; Vodafone offers a genuine mobile bundle discount for existing Vodafone customers.
Vodafone won real 2026 customer-survey awards for value and speed, including from Expert Reviews and Uswitch, despite its weaker Ofcom complaints position and lower Trustpilot score.
Sky and Vodafone both sell broadband over the Openreach network, so line quality and top available speed at a given address are broadly similar regardless of which is chosen. As of August 2026, Sky starts from £23 a month against Vodafone's £25, a reversal of the older assumption that Vodafone was the sharper-value option against Sky.
The bigger gap is service quality: Ofcom's Q1 2026 complaints report placed Sky among the best of any major provider, while Vodafone was the second-worst, behind only TalkTalk.
Choose Sky if a genuinely lower price combined with one of the best Ofcom complaints records in the market matters, or if bundling Sky TV is a priority.
Choose Vodafone specifically if already a Vodafone mobile customer eligible for a bundle discount, or if its 2026 award-winning value and speed recognition outweighs the price and complaints gap.
We review provider comparisons against the same published methodology used across our provider reviews, then add source links where they help verify pricing context, methodology, and trade-offs.