Ofcom complaints
6 per 100,000
Q1 2026
In line with the fixed-broadband industry average of 6. Lower is better.
Ofcom complaints report (opens in a new tab)Independent UK broadband comparison. Rankings are not sold.

Head-to-head
Virgin Media broadband starts from £33 a month for speeds up to 1,130 Mbps on its own cable network; Vodafone starts from £25 a month for speeds up to 910 Mbps, mostly over Openreach fibre.
Virgin Media broadband starts from £33 a month for speeds up to 1,130 Mbps on its own cable network; Vodafone starts from £25 a month for speeds up to 910 Mbps, mostly over Openreach fibre. Virgin Media usually wins on top-end speed and network independence from Openreach; Vodafone usually wins on price and mobile-bundle value. Check postcode availability before choosing either.
Start with Virgin Media if your address can get its cable network and your household genuinely uses speeds above 500 Mbps: its top package runs to 1,130 Mbps against Vodafone's 910 Mbps ceiling, though Virgin adds a £35 setup fee Vodafone does not charge. Start with Vodafone if price and an 18-versus-24-month contract trade-off do not bother you, or if bundling Vodafone mobile improves the deal further.
These signals are shown separately because they measure different things. Ofcom complaints record serious escalations, surveys measure experiences across a sample, and public reviews reflect self-selecting recent sentiment. We never combine them into an invented trust score.
Ofcom complaints
6 per 100,000
Q1 2026
In line with the fixed-broadband industry average of 6. Lower is better.
Ofcom complaints report (opens in a new tab)Public reviews
1.4 out of 5
Checked 2026-08-25
A self-selecting public-review signal. Provider invitations and who chooses to review can affect the headline score.
Trustpilot profile used in this review (opens in a new tab)Ofcom complaints
8 per 100,000
Q1 2026
Above the fixed-broadband industry average of 6. Lower is better.
Ofcom complaints report (opens in a new tab)Public reviews
1.3 out of 5
Checked 2026-08-23
A self-selecting public-review signal. Provider invitations and who chooses to review can affect the headline score.
Trustpilot profile used in this review (opens in a new tab)Missing a metric does not mean a provider performed badly. Some providers are below Ofcom’s reporting threshold or were not named in a comparable survey. Read our evidence dashboard and review methodology.
| Metric | Virgin Media | Vodafone |
|---|---|---|
| From price | £33.00/mo | £25.00/mo |
| Max speed | 1130 Mbps | 910 Mbps |
| Setup fee | £35 | Free |
| Typical contract | 18 months | 24 months |
| Coverage | 52% of UK homes | 94% of UK homes |
| Trustpilot | 1.4/5 | 1.3/5 |
Virgin Media usually has the stronger top-end speed story thanks to its cable footprint and gigabit positioning.
Vodafone often feels sharper on price, especially if a bundle discount applies.
Virgin Media depends on cable availability; Vodafone depends more on Openreach-based FTTP and FTTC coverage.
Virgin Media carries a setup fee in the current dataset, while Vodafone does not.
This is a classic speed-versus-value comparison. Virgin Media’s case is built around its cable footprint and stronger widely-available speed tiers. Vodafone’s case is built around value, simpler FTTP economics, and mobile bundling.
Because they operate on different network strengths, the right answer changes quickly depending on postcode and what your household actually needs.
Choose Virgin Media if you can get it and your household genuinely benefits from faster top-end packages.
Choose Vodafone if you want a lower-cost route to full fibre or can strengthen the deal further with Vodafone mobile.
We review provider comparisons against the same published methodology used across our provider reviews, then add source links where they help verify pricing context, methodology, and trade-offs.