Plusnet Broadband Review

Plusnet's range runs from Full Fibre 74 at £21.99 a month, through Full Fibre 145 at £22.99, Full Fibre 300 at £24.99 and Full Fibre 500 at £27.99, up to Full Fibre 900 at £29.99. Reward cards worth up to £100 on the entry and mid tiers, and up to £140 on Full Fibre 900, are available on top of the headline price.

Every current package includes the Plusnet Hub Two router, unlimited data and no activation fee, a genuinely competitive combination against rivals that charge separately for setup or hardware. As with any reward card offer, the saving only materialises if the card is actually claimed and used.

Every package runs on a 24-month contract, with no shorter or rolling monthly option currently published, consistent with BT Group's other brands, BT and EE, which follow the same contract-length pattern.

Plusnet runs on the Openreach network, the same infrastructure as BT, Sky, TalkTalk, EE and Vodafone, so top available speed and line quality at a given address is broadly consistent across these providers; the meaningful differences are price, contract terms and support.

Full Fibre 74 and 145 comfortably cover typical household use, streaming, browsing and video calls for several people. Full Fibre 300 and above mainly benefit larger households running multiple demanding activities at once, or anyone who wants meaningful upload headroom for cloud backups or video calls.

Plusnet's top published tier, Full Fibre 900, sits below the 2 Gbps-plus tiers some rivals, including Vodafone and several full-fibre altnets, now offer. For most households this is not a practical limitation, since very few single devices can use speeds much above 1 Gbps in any case.

Ofcom's Q1 2026 complaints report recorded Plusnet at 4 complaints per 100,000 customers, the lowest figure of any major UK broadband provider in that report, well below TalkTalk's 10, Vodafone's 8 and BT's 7, and below the industry average of 6. This is genuinely strong, independently measured evidence of service quality, not a marketing claim.

This matters specifically because Plusnet's Trustpilot score does not reflect the same picture, sitting considerably lower than its Ofcom complaints ranking would suggest. The two measures capture different things: Ofcom counts formal complaints across the whole customer base, while Trustpilot reviews are self-selected and skew toward people motivated to complain after a specific bad experience, such as a difficult installation or a billing dispute.

Reading Plusnet's low Trustpilot score without the Ofcom context risks a misleading conclusion. The regulatory data is the stronger signal here: Plusnet's actual complaint rate across its full customer base is the best of any major UK provider currently tracked by Ofcom.

The Plusnet Hub Two is included as standard across the range, capable of handling the full-fibre speeds on offer without a separate upgrade requirement. No activation fee applies to any current package, removing one of the more variable upfront costs seen with some rivals.

Anyone in a larger property should check whether router placement is likely to leave any rooms with weak coverage before ordering, since Plusnet's standard package does not include a bundled mesh add-on the way some altnets do.

Installation follows the standard Openreach engineer process where a new line is needed, with UK-based customer service handling the booking and any issues that arise.

A flat price rise applies to Plusnet contracts each March: £3 a month for customers who signed up between April 2024 and August 2025, and £4 a month for anyone signing up from August 2025 onward, with further £4 rises scheduled for March 2027 and March 2028. This follows Ofcom's ban on inflation-linked, percentage-based price rise terms in all new contracts from January 2025.

A new Plusnet customer signing up today should expect the £4 a month structure. Factor this into the real two-year cost when comparing Plusnet against a provider with a smaller rise or none at all, rather than judging on the first month's headline price.

These rises are disclosed upfront on Plusnet's pricing pages rather than added later, consistent with the wider BT Group approach across BT, EE and Plusnet.

Because Plusnet runs on Openreach, most switches from another Openreach-based provider qualify for Ofcom's One Touch Switch process, a same-day handover with no need to contact the outgoing provider directly.

A switch from a provider on a separate network, such as Virgin Media's cable infrastructure or a full-fibre altnet, will not use One Touch Switch, so keep the existing connection running until the new Plusnet line is confirmed working.

Plusnet's UK-based customer service team is a specifically cited positive in reviews, which is consistent with its strong Ofcom complaints ranking; anyone who has had a difficult experience with a rival's support line may find this a genuine point of difference.

Plusnet's case is unusually strong once the Ofcom complaints data is factored in alongside the price: a genuinely low headline cost, no activation fee, and the best complaints record of any major UK provider currently tracked, at a time when its main rivals are all in the same general price bracket.

The one real caveat is speed ceiling: Full Fibre 900 is Plusnet's fastest published tier, below what Vodafone and several full-fibre altnets now offer, though this is a genuine limitation for very few households in practice.

Our take: Plusnet is one of the stronger all-round choices among the national Openreach-based providers, combining budget-competitive pricing with the best regulatory complaints evidence in the market, and its low Trustpilot score should not be read as contradicting that.