Trooli Broadband Review

Trooli's range runs four tiers on a 24-month contract: Essential at 150 Mbps download for £19.99 a month, Extra at 500 Mbps for £24.99, Superior at 900 Mbps for £29.99, and Pro at 2,000 Mbps for £39.99. Every tier includes unlimited data and a WiFi 6 router as standard, with no separate router charge to budget for.

The entry price is genuinely competitive against both national providers and other full-fibre altnets covered on this site; £19.99 for 150 Mbps full fibre undercuts several rivals' equivalent tiers. Confirm the live price and any current promotion at the specific address before assuming the listed figures apply everywhere in Trooli's footprint.

Trooli states its published range carries no mid-contract price rise, meaning the price at sign-up should hold for the full 24-month term, a genuine point of difference from providers that build one or more scheduled increases into the contract.

Trooli builds and operates its own fibre network rather than reselling Openreach, with coverage spanning parts of Berkshire, Buckinghamshire, Cambridgeshire, Dorset, East Sussex, Hampshire, Kent, Norfolk, Suffolk, West Sussex and Wiltshire in England, and North and South Lanarkshire and Fife in Scotland. That is an unusually broad geographic spread for an altnet of its size, more a scattered set of regional footholds than one contiguous region.

The network passes more than 400,000 homes and businesses, with a stated ambition to reach around 500,000 in the coming years. That is still a small fraction of the roughly 28 million homes in the UK, so a town appearing in the coverage list is not proof a specific street is ready to order.

Anyone outside these specific counties and Scottish authority areas should not expect Trooli to be available at all. Its own postcode checker is the only reliable way to confirm a specific address, rather than assuming coverage from the county name alone.

Trooli's upload speeds scale with each download tier, from 50 Mbps on the entry 150 Mbps plan up to 300 Mbps on the top two tiers, but they are not fully symmetrical in the way Zzoomm's or Community Fibre's ranges are, where upload matches download exactly at every tier. Some independent write-ups describe Trooli as symmetrical; the published package figures themselves show otherwise, so it is worth checking the exact upload number for a specific tier rather than assuming a 1:1 ratio.

Even without full symmetry, Trooli's upload speeds are still considerably higher than a typical part-fibre connection at a comparable download speed, which matters for cloud backups, large file transfers and multi-person video calls.

The entry 150 Mbps tier comfortably covers everyday streaming, browsing and video calls for most households. The top 2,000 Mbps tier is a specialist choice, useful mainly for heavy multi-user households or small businesses rather than typical single-household use.

A WiFi 6 router is included as standard across the range, with no separate hardware charge. Trooli also promotes UK-based customer support, which recurs as a specific positive theme in independent reviews rather than a generic marketing claim.

Because Trooli operates its own network, installation involves connecting the property to Trooli's own fibre rather than activating an existing line, which can mean a scheduled engineer visit rather than a same-day switch, particularly in newer parts of the build.

Reviews consistently single out installation quality and engineer professionalism as a strength, which is a reasonable proxy for service quality this early in the company's growth, though it says less about long-term fault handling or renewal pricing than a longer track record would.

Every Trooli plan runs on a 24-month contract; there is no shorter, rolling or 12-month option published. That suits a household settled at the address but rules Trooli out for a short-term tenancy or anyone wanting the flexibility to leave without an early-termination charge.

The no-mid-contract-rise policy is disclosed upfront rather than buried in the terms, and is a genuine point of comparison against providers such as TalkTalk or Highland Broadband, which build one or more scheduled increases into every contract. Over 24 months, that difference can be worth more than a slightly lower headline price elsewhere.

As with any fixed-term contract, confirm the early-termination charge and what happens if moving house partway through the term, since Trooli's coverage footprint means a house move could easily land somewhere outside its network.

Trooli's Trustpilot profile showed a rating in the region of 4.4 out of 5 from around 6,800 reviews at the point of this check, rated "Excellent" on the platform's banding, with some variation between roughly 4.0 and 4.5 across different tracking snapshots, which is normal for a fast-growing review count rather than a sign of inconsistent service.

Recurring positive themes are easy installation, skilled engineers and a responsive, UK-based support team, consistent across multiple independent review summaries rather than a single source.

As with any newer altnet, the volume of long-term evidence, how the company handles faults or contract renewals after the first year or two, is still building. Today's reviews are a genuinely positive early signal, not yet a multi-year track record.

Where it is available, Trooli is a strong option: a genuinely low entry price for full fibre, no scheduled price rise, a WiFi 6 router included, and consistently positive reviews focused on installation and support quality.

It is not available to most UK addresses, and its footprint, scattered across parts of South East England and separate parts of Scotland, means checking availability matters more than usual before treating it as a serious option.

Our starting recommendation for anyone in Trooli's coverage area is the Essential or Extra tier for most households, given how comfortably either covers typical use, with the higher tiers reserved for larger, heavier-use households or those who specifically value the extra upload headroom.